Order Cancellations and Address Changes

We cannot make any cancellations or address changes for any orders after your order has reached production. This is due to the nature of creating customized products that are created by our vendors once it has reached this step in the process. Our vendors typically begin production of your item within 24 hours of your order being submitted and we cannot guarantee that the manufacturer will see our request to cancel or change the address.

You can hold your orders in a pending status which allows you to make changes to your order before being sent to production. Check out how to set up a pending status for your orders so that you can have time to make any necessary changes before production.

If you have an order with an order status that is stuck with an Address Issue and if you have not made any changes within 45 days from the order submission date, your order will be canceled by our team. Please be sure to make any address changes within 45 days or before your order is sent to production.

Replacement/Refund Policy

While we want every order to be perfect, mistakes can happen from time to time. We can offer replacement/refund only for your orders if there are order mistakes. If you are submitting a replacement request, please be sure to include photo evidence of your product in your order. If an order is replaced with upgraded shipping, we do not cover the cost of upgraded shipping. The cost of upgraded shipping will be covered by you.

There’s are the only situations where we will cover a replacement or refund on your purchase:

If there is a manufacturing issue with your product in your order.
If the product in your order is broken or damaged in the mail.
If you receive the wrong product in your order.
Your order has been lost in transit and all efforts have been made by you to locate and receive the order.

Please note that Pandora’s Emporium does not otherwise cover any Replacement/Refund of an item.

Exchange Policy

Pandora’s Emporium does not offer exchanges for products that are ordered. We do not have an inventory of products and due to the one-off and highly personalized nature of print on demand, we do not maintain stock to exchange items.

Apparel Substitution Policy

If your order has a product out-of-stock, Pandora’s Emporium will substitute like-for-like garments on your behalf. We will only substitute garments if the new garment has a color-match and if the new garment is equal or of greater quality compared to the original garment.

Bulk Discount Policy

Pandora’s Emporium does not provide bulk discounts for either product or shipping costs. We also do not offer wholesaling services in terms of bulk orders being broken down for resale. If you place a bulk order, the order will be shipped out in a single box (if possible) or will be consolidated into multiple boxes depending on the size of the order.